.complaints-page {
    --complaint-teal: #007b80;
    --complaint-ink: #142d40;
    --complaint-muted: #526576;
    --complaint-line: #dbe6e9;
    padding: calc(var(--header-height, 92px) + clamp(3rem, 6vw, 5.5rem)) 1.25rem clamp(3rem, 6vw, 5.5rem);
    color: var(--complaint-ink);
    background: linear-gradient(180deg, #eaf8f6 0, #f5f9f9 22rem, #f5f9f9 100%);
    font-size: .95rem;
}

.complaints-shell { width: min(1180px, 100%); margin-inline: auto; }
.complaints-intro { max-width: 760px; margin-bottom: 2.75rem; }
.complaints-eyebrow { display: block; color: var(--complaint-teal); font-size: .72rem; font-weight: 700; letter-spacing: .16em; line-height: 1.7; }
.complaints-intro h1 { margin: .75rem 0 1rem; color: var(--complaint-ink); font-family: var(--font-display); font-size: clamp(2.3rem, 5vw, 3.9rem); font-weight: 400; line-height: 1.08; }
.complaints-intro > p { max-width: 680px; color: var(--complaint-muted); line-height: 1.8; }
.complaints-layout { display: grid; grid-template-columns: 300px minmax(0, 1fr); align-items: start; gap: 2.5rem; }
.complaints-sidebar { display: grid; gap: 1.75rem; }
.complaints-notice { padding: 1.75rem 1.4rem; border: 2px solid var(--complaint-teal); border-radius: 1rem; background: #fff; text-align: center; }
.complaints-book-icon { width: 76px; margin: 0 auto 1.1rem; color: var(--complaint-teal); }
.complaints-notice h2 { color: var(--complaint-ink); font-family: var(--font-sans); font-size: 1.32rem; font-weight: 800; line-height: 1.35; letter-spacing: .055em; }
.complaints-notice p { margin-top: 1rem; color: var(--complaint-muted); font-size: .78rem; line-height: 1.7; }
.complaints-provider { padding-inline: .15rem; }
.complaints-provider h2 { margin-bottom: 1rem; font-family: var(--font-sans); font-size: 1rem; font-weight: 700; }
.complaints-provider dl { display: grid; gap: 1rem; }
.complaints-provider dt { margin-bottom: .2rem; color: var(--complaint-muted); font-size: .72rem; font-weight: 600; }
.complaints-provider dd { font-size: .82rem; line-height: 1.65; overflow-wrap: anywhere; }
.complaints-response-note { padding: 1rem 1.1rem; border-left: 3px solid var(--complaint-teal); background: #e2f2ef; color: var(--complaint-muted); font-size: .8rem; line-height: 1.8; }
.complaints-response-note strong { display: block; color: var(--complaint-ink); }
.complaints-form-card { padding: clamp(1.25rem, 3vw, 2.5rem); border: 1px solid #e1eceb; border-radius: 1.4rem; background: #fff; box-shadow: 0 14px 45px #142d4008; }
.complaint-section { min-width: 0; margin: 0 0 2.1rem; padding: 0 0 2.1rem; border: 0; border-bottom: 1px solid var(--complaint-line); }
.complaint-section > legend { display: flex; align-items: center; gap: .85rem; width: 100%; padding: 0 0 1.6rem; color: var(--complaint-ink); font-size: 1.05rem; font-weight: 700; line-height: 1.45; }
.complaint-step { display: inline-flex; flex: 0 0 2.45rem; align-items: center; justify-content: center; width: 2.45rem; height: 2.45rem; border-radius: .7rem; color: var(--complaint-teal); background: #e8f5f2; font-size: .82rem; font-weight: 700; }
.complaint-fields { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 1.4rem 1.2rem; }
.complaint-field { min-width: 0; }
.complaint-field--full { grid-column: 1 / -1; }
.complaint-field > label { display: block; margin-bottom: .5rem; color: var(--complaint-ink); font-size: .82rem; font-weight: 600; line-height: 1.55; }
.complaint-field label > span[aria-hidden], .complaint-check span > span[aria-hidden] { color: var(--complaint-teal); }
.complaint-optional { color: var(--complaint-muted); font-size: .75rem; font-weight: 400; }
.complaint-field input:not([type="checkbox"]), .complaint-field select, .complaint-field textarea { display: block; width: 100%; min-height: 48px; padding: .8rem .9rem; border: 1px solid #cbdadc; border-radius: .55rem; background: #fff; color: var(--complaint-ink); font-size: .85rem; line-height: 1.5; transition: border-color .15s ease, box-shadow .15s ease; }
.complaint-field select { padding-right: 1.6rem; }
.complaint-field textarea { min-height: 112px; resize: vertical; }
.complaint-field input:focus, .complaint-field select:focus, .complaint-field textarea:focus { outline: 2px solid var(--complaint-teal); outline-offset: 2px; border-color: var(--complaint-teal); }
.complaint-field input::placeholder, .complaint-field textarea::placeholder { color: #70808b; opacity: 1; }
.complaint-field__help { margin-top: .45rem; color: var(--complaint-muted); font-size: .71rem; line-height: 1.6; }
.complaint-field__error { margin-top: .5rem; color: #a32626; font-size: .78rem; font-weight: 500; line-height: 1.6; }
.complaint-field [aria-invalid="true"] { border-color: #b32b2b; }
.complaint-check, .complaint-field > label.complaint-check { display: flex; align-items: flex-start; gap: .7rem; margin: 0; font-size: .83rem; font-weight: 500; line-height: 1.8; cursor: pointer; }
.complaint-check input { flex: 0 0 19px; width: 19px; height: 19px; margin: .18rem 0 0; accent-color: var(--complaint-teal); cursor: pointer; }
.complaint-guardian { min-width: 0; margin: 1.6rem 0 0; padding: 1.25rem; border: 1px solid var(--complaint-line); border-radius: .75rem; background: #f7fbfa; }
.complaint-guardian legend { padding-inline: .4rem; font-size: .85rem; font-weight: 600; }
.complaint-guardian__help { margin-bottom: 1.2rem; color: var(--complaint-muted); font-size: .75rem; line-height: 1.7; }
.complaint-kind-help { display: grid; gap: .4rem; margin-top: .7rem; color: var(--complaint-muted); font-size: .75rem; line-height: 1.7; }
.complaint-kind-help strong { color: var(--complaint-ink); }
.complaint-submit-area { display: grid; gap: 1rem; }
.complaint-submit-area > p { color: var(--complaint-muted); font-size: .76rem; line-height: 1.75; }
.complaint-submit-area a, .complaint-copy-message a { color: var(--complaint-teal); font-weight: 600; text-decoration: underline; text-underline-offset: .2em; }
.complaint-button { display: inline-flex; align-items: center; justify-content: center; gap: .8rem; min-height: 50px; padding: .85rem 1.25rem; border: 1px solid var(--complaint-teal); border-radius: .6rem; color: #fff; background: var(--complaint-teal); font-size: .86rem; font-weight: 600; line-height: 1.6; text-align: center; transition: background .15s ease; }
.complaint-button:hover { background: #00656a; }
.complaint-button svg { flex: 0 0 22px; width: 22px; height: 22px; }
.complaint-button:disabled { cursor: wait; opacity: .65; }
.complaint-button--secondary { color: var(--complaint-teal); background: #fff; }
.complaint-button--secondary:hover { background: #e8f5f2; }
.complaint-submit-area > .complaint-legal-note { margin-top: .5rem; padding-top: 1rem; border-top: 1px solid var(--complaint-line); font-size: .69rem; }
.complaints-error-summary { margin-bottom: 2rem; padding: 1rem 1.2rem; border: 1px solid #edb4b4; border-radius: .6rem; color: #912424; background: #fff5f4; }
.complaints-error-summary h2 { margin-bottom: .7rem; font-family: var(--font-sans); font-size: .95rem; font-weight: 700; }
.complaints-error-summary ul { display: grid; gap: .4rem; padding-left: 1.25rem; list-style: disc; font-size: .78rem; line-height: 1.6; }
.complaints-error-summary a { text-decoration: underline; text-underline-offset: .15em; }
.complaints-shell--receipt { max-width: 960px; }
.complaint-receipt-status { display: flex; align-items: flex-start; gap: 1rem; margin-bottom: 1.25rem; }
.complaint-receipt-status__icon { display: grid; flex: 0 0 46px; place-items: center; width: 46px; height: 46px; border-radius: 50%; color: #fff; background: var(--complaint-teal); }
.complaint-receipt-status__icon svg { width: 28px; height: 28px; }
.complaint-receipt-status h1 { margin-bottom: .5rem; font-family: var(--font-display); font-size: clamp(1.8rem, 4vw, 2.8rem); font-weight: 400; line-height: 1.2; }
.complaint-receipt-status p { color: var(--complaint-muted); font-size: .87rem; line-height: 1.7; }
.complaint-copy-message { display: grid; gap: .6rem; margin-bottom: 1.3rem; padding: 1rem 1.2rem; border: 1px solid #cee3e0; border-radius: .7rem; background: #fff; color: var(--complaint-muted); font-size: .8rem; line-height: 1.8; }
.complaint-copy-message strong { overflow-wrap: anywhere; }
.complaint-receipt-actions { display: flex; flex-wrap: wrap; gap: .8rem; margin-bottom: 1.75rem; }
.complaint-receipt-actions noscript { flex-basis: 100%; color: var(--complaint-muted); font-size: .8rem; }
.complaint-receipt { padding: clamp(1.3rem, 4vw, 3rem); border: 1px solid var(--complaint-line); border-radius: 1rem; background: #fff; box-shadow: 0 12px 40px #142d4006; }
.complaint-receipt__header { display: flex; align-items: flex-start; justify-content: space-between; gap: 1.25rem; padding-bottom: 1.75rem; border-bottom: 2px solid var(--complaint-teal); }
.complaint-receipt__header h2 { margin: .5rem 0; font-family: var(--font-sans); font-size: 1.65rem; font-weight: 700; line-height: 1.3; }
.complaint-receipt__header p { color: var(--complaint-muted); font-size: .78rem; }
.complaint-receipt__header dl { display: grid; gap: .85rem; }
.complaint-receipt__header dt { margin-bottom: .25rem; color: var(--complaint-muted); font-size: .72rem; }
.complaint-receipt__header dd { font-size: .85rem; font-weight: 600; }
.complaint-record-section { padding-top: 1.75rem; }
.complaint-record-section h3 { margin-bottom: 1.15rem; color: var(--complaint-teal); font-family: var(--font-sans); font-size: .95rem; font-weight: 700; line-height: 1.55; }
.complaint-record-section h4 { margin: 1.3rem 0 1rem; font-family: var(--font-sans); font-size: .85rem; font-weight: 600; }
.complaint-record { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 1rem 1.5rem; }
.complaint-record > div { min-width: 0; }
.complaint-record__wide { grid-column: 1 / -1; }
.complaint-record dt { margin-bottom: .35rem; color: var(--complaint-muted); font-size: .72rem; font-weight: 500; }
.complaint-record dd { color: var(--complaint-ink); font-size: .85rem; line-height: 1.8; overflow-wrap: anywhere; }
.complaint-record-pending { padding: 1rem; border: 1px solid var(--complaint-line); border-radius: .5rem; background: #f7fbfa; color: var(--complaint-muted); font-size: .8rem; line-height: 1.8; }
.complaint-receipt__footer { display: grid; gap: .7rem; margin-top: 2rem; padding-top: 1.2rem; border-top: 1px solid var(--complaint-line); color: var(--complaint-muted); font-size: .68rem; line-height: 1.8; }

.complaint-book-notice { display: inline-flex; align-items: center; gap: .75rem; max-width: 100%; padding: .8rem 1rem; border: 1px solid currentColor; border-radius: .55rem; font-family: var(--font-sans); }
.complaint-book-notice > svg { flex: 0 0 42px; width: 42px; height: 36px; }
.complaint-book-notice > span { display: grid; gap: .15rem; min-width: 0; }
.complaint-book-notice strong { font-size: .8rem; line-height: 1.35; }
.complaint-book-notice small { font-size: .68rem; line-height: 1.5; }
.complaint-book-notice:hover { background: #ffffff14; }

@media (max-width: 960px) {
    .complaints-layout { grid-template-columns: 250px minmax(0, 1fr); gap: 1.5rem; }
    .complaint-fields { grid-template-columns: minmax(0, 1fr); }
    .complaints-notice h2 { font-size: 1.15rem; }
}

@media (max-width: 720px) {
    .complaints-page { padding: calc(var(--header-height, 70px) + 2.75rem) 1rem 2.75rem; }
    .complaints-intro { margin-bottom: 1.75rem; }
    .complaints-intro > p { font-size: .87rem; }
    .complaints-layout { grid-template-columns: minmax(0, 1fr); gap: 1.6rem; }
    .complaints-sidebar { grid-template-columns: 1fr; gap: 1rem; }
    .complaints-notice { display: grid; grid-template-columns: 55px minmax(0, 1fr); align-items: center; gap: 0 1rem; padding: 1rem 1.2rem; text-align: left; }
    .complaints-book-icon { grid-row: 1 / 4; width: 55px; margin: 0; }
    .complaints-notice h2 { font-size: 1rem; }
    .complaints-notice h2 br { display: none; }
    .complaints-notice p { grid-column: 2; margin-top: .5rem; font-size: .69rem; }
    .complaints-provider { padding: .5rem .2rem; }
    .complaints-provider dl { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: .75rem 1rem; }
    .complaints-provider dl > div:nth-child(n + 3) { grid-column: 1 / -1; }
    .complaints-provider h2 { margin-bottom: .65rem; }
    .complaints-provider dd { font-size: .75rem; }
    .complaints-response-note { font-size: .75rem; }
    .complaints-form-card { padding: 1.2rem; border-radius: 1rem; }
    .complaint-section > legend { font-size: .94rem; }
    .complaint-guardian { padding: .9rem; }
    .complaint-button { width: 100%; font-size: .8rem; }
    .complaint-receipt-status { gap: .75rem; }
    .complaint-receipt-status__icon { flex-basis: 36px; width: 36px; height: 36px; }
    .complaint-receipt-status__icon svg { width: 23px; height: 23px; }
    .complaint-receipt__header { flex-direction: column; }
    .complaint-receipt__header dl { width: 100%; grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .complaint-record { grid-template-columns: minmax(0, 1fr); }
    .complaint-record-section h3 { font-size: .89rem; }
}

@media print {
    @page { size: A4; margin: 14mm; }
    body.page-complaints-receipt { min-width: 0; margin: 0; color: #111; background: #fff; font-family: Arial, Helvetica, sans-serif; }
    body.page-complaints-receipt > :not(main), body.page-complaints-receipt .skip-link,
    body.page-complaints-receipt .complaint-receipt-status, body.page-complaints-receipt .complaint-copy-message,
    body.page-complaints-receipt .complaint-receipt-actions { display: none !important; }
    body.page-complaints-receipt main, body.page-complaints-receipt .complaints-page,
    body.page-complaints-receipt .complaints-shell, body.page-complaints-receipt .complaint-receipt { width: 100%; max-width: none; margin: 0; padding: 0; border: 0; border-radius: 0; background: #fff; box-shadow: none; }
    body.page-complaints-receipt .complaint-receipt__header { display: flex; flex-direction: row; padding-bottom: 4mm; border-bottom: 1px solid #222; }
    body.page-complaints-receipt .complaint-receipt__header h2 { font-size: 17pt; }
    body.page-complaints-receipt .complaints-eyebrow { color: #111; font-size: 8pt; letter-spacing: .08em; }
    body.page-complaints-receipt .complaint-receipt__header dl { width: auto; grid-template-columns: 1fr; gap: 3mm; }
    body.page-complaints-receipt .complaint-receipt__header dt,
    body.page-complaints-receipt .complaint-record dt { color: #444; font-size: 8pt; }
    body.page-complaints-receipt .complaint-receipt__header dd,
    body.page-complaints-receipt .complaint-record dd { color: #111; font-size: 9pt; line-height: 1.5; }
    body.page-complaints-receipt .complaint-record { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 3mm 6mm; }
    body.page-complaints-receipt .complaint-record-section { padding-top: 5mm; }
    body.page-complaints-receipt .complaint-record-section h3 { margin-bottom: 3mm; color: #111; font-size: 10pt; break-after: avoid; }
    body.page-complaints-receipt .complaint-record-section h4 { margin: 4mm 0 3mm; font-size: 9pt; break-after: avoid; }
    body.page-complaints-receipt .complaint-record > div { break-inside: avoid; }
    body.page-complaints-receipt .complaint-record-pending { padding: 3mm; color: #333; background: #fff; font-size: 9pt; }
    body.page-complaints-receipt .complaint-receipt__footer { margin-top: 5mm; padding-top: 3mm; color: #444; font-size: 7pt; line-height: 1.5; }
    body.page-complaints-receipt a { color: inherit; }
}